Cookie Policy | Clientell

This Cookie Policy applies to www.getclientell.com, app.clientell.ai, and related domains owned by Tower22, Inc. (referred to as “Clientell,” “we,” “us,” “our”).

The company automatically collects data using cookies, web beacons, tracking pixels, and other tracking technologies. Users should review the Privacy Policy for additional details on privacy practices.

Policy updates become effective upon posting. Continued platform use implies acceptance of revisions.

1. Meaning of Cookies

“Cookies” are small text files placed on browsers or devices when visiting websites. They contain browsing activity details and optimize user experience by storing preferences like login information and location choices. Cookies prevent repeated information requests and provide data on usage patterns, distinguishing first-time from returning visitors.

2. Types of Cookies We Use

2.1 The platform uses both Session Cookies and Persistent Cookies.

2.2 Session Cookies delete upon browser closure. Persistent Cookies remain on devices after closing the browser and recognize devices upon return visits.

2.3 The company and third-party service providers place cookies on the platform. Third-party cookies set by external domains may recognize devices across multiple websites.

2.4 Cookie categories include:

(a) Necessary Cookies: Essential for core platform functionality, storing session data post-login. They enable secure access, maintain sessions during navigation, and support proper functioning. Disabling them affects performance.

(b) Analytical/Performance Cookies: Collect visitor interaction data, including frequently visited pages, navigation patterns, and errors. This information optimizes platform performance and enhances user experience.

(c) Third-Party Cookies: Placed through third-parties using company services. Third-parties may track users or gather data using these cookies, which can be manually disabled in browsers. The company allows third-party analytics and advertising partners to place cookies collecting online activity information across time and websites. The company does not control third-party cookie content and policies. Users should review respective privacy policies for opt-out information. The company is not responsible for third-party cookies.

3. Why We Use These Cookies

3.1 Integrate with Salesforce: Maintains secure sessions with authorized Salesforce accounts after login. Authentication and session cookies validate identity during interactions. The company does not track or store persistent Salesforce instance data unless explicitly required for authorized functionality.

3.2 For Analytics and Performance Monitoring: Performance/Analytical Cookies gather interaction data regarding how users engage with the platform. These cookies, sourced from third-party analytics providers or Google Analytics, collect visit and usage pattern information, such as most-visited pages and encountered errors. These cookies do not collect personally identifiable information from individual visitors.

4. How to Manage Cookies

Users can manage Cookie preferences and opt-out of certain cookie types by adjusting browser settings or using the Cookie Preference Tool on the platform. Disabling certain cookies may impact platform functionality and performance.

5. Changes to This Policy

5.1 The company reserves the right to update or revise this Policy to reflect practice changes or legal requirements. Updates will be posted on this page, and users are encouraged to review periodically for latest cookie practice information.

5.2 Continuing platform use constitutes consent to cookie use as described. Questions or concerns about cookie practices should be directed to help@getclientell.com.

6. Duration of Cookies

6.1 Cookie duration on computers or mobile devices depends on classification as “persistent” or “session” cookies. Session Cookies erase upon browser closure, while Persistent Cookies remain until expiration or manual deletion.

6.2 Most company cookies are Persistent Cookies designed to enhance browsing experience over time. They typically expire between 30 minutes and two years from download date, allowing preference retention, functionality improvement, and personalized content during future visits.

6.3 For cookie control and removal information before expiration, refer to the managing cookies section.

7. Third-Party Services

The company may use third-party analytics services like Google Analytics. These services may set their own cookies. The company does not allow these services to access Salesforce-retrieved data or other personal identifiers unless explicitly consented by users.

8. Managing Cookies

8.1 Users can control and manage cookies in various ways. However, removing or blocking cookies may impact user experience, and certain platform parts may become inaccessible.

8.2 Most web browsers automatically accept cookies by default. Users can choose acceptance through browser settings, typically found in “Tools” or “Preferences” menus.

8.3 Taking control of cookie settings allows users to tailor browsing experience to preferences while enjoying platform functionality and features.

9. Questions

Questions or concerns about managing cookies should be directed to help@getclientell.com.